FREQUENTLY ASKED QUESTIONS

 

I have a question about an art purchase. Can I talk to you directly?

Yes! Schedule a 20-minute chat, and let's talk! I can help you trouble-shoot a room and find the perfect piece for your space. More importantly, we can talk about how you want to feel in that space, and how the artwork you choose can impact and inspire.  

 

What is your shipping Policy?

Prints will ship directly from the printer, located in California. Shipping dates range from 1-7 business days, depending on distance, and shipping style chosen. Customers will receive tracking number via email as soon as their order has shipped. 

Generally, turn-around for the print to be ready is:

Paper- 1-3 business days

Canvas - 3-5 business days

Metal - 5-7 business days

Framed – 5-7 business days

Original artwork will ship within 5-7 days, via UPS ground, USPS, or via a freight company for crated works. In that case, we will establish a delivery time when someone can be available to receive the work.

Rush orders on prints will add a fee of 25% of your total. For originals, customers will only pay additional shipping costs. 

 

I live in Austin. Can I save on shipping and pick up the print/original locally?

For originals, absolutely! My studio is located in central Austin, and we can arrange for a pick-up. As for prints, the printers I work with are no longer in Austin, so shipping is necessary. 

 

What is your Policy on Returns/Exchanges/Refunds? 

We do not accept returns. All sales are FINAL. 

Did your print arrive damaged? Please keep all packaging and contact support@bayphoto.com with your order number for further instructions.

Did your original arrive damaged? Please keep all packaging and contact Caroline by email or at 512-925-6508. 

 

How do you package my order?

Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box. Larger pieces will require a wooden crate built for them. 

 

What type of glass do you use for framing?

Prints are framed with a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light. Originals may be framed behind glass - contact Caroline if you are concerned about shipping a framed original. Caroline uses ArtGlass, and incredibly bright and clear glass that protects the painting without obscuring it. 

 

Will a paper print look similar to a canvas print?

Color will remain consistent over all media types. Canvas will have a woven texture and glossier finish.

 

I don't see the dimensions I'm looking for offered as a print.

Contact me and let me know what size you are looking for. Print dimensions reflect the dimensions of the original work, but I can scale those dimensions, up to 40" on the shortest side and 80" on the longest. In some cases, with older pieces that have sold, I am unable to get a full-size scan of the original, and sizes are limited by the size of the image file.

Some pieces can be purchased as separate panels, making the overall dimensions larger than 40x80". Contact me if you are interested in creating a multi-panel piece. 

 

Do you make commissioned pieces?

Yes! I'd love to discuss a commission for your space. Bear in mind that I do not reproduce older works, and cannot go back in time to recreate the person who made that work spontaneously. But, I love the challenge of creating for specific purpose, and I'm happy to discuss the possibilities. Commissioned original artwork will be priced the same as comparably sized work, +20%. 

 

How can I keep up with your new work?

Sign up for my newsletter to receive updates on new series, shows, and performances. 

 

Don't see your answer?

Contact me, using the contact page or by phone, at 512-925-6508. Or set up a 20-minute video chat and let's talk!