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FREQUENTLY ASKED QUESTIONS
What is your shipping Policy?
Prints will ship directly from the printer, located in Austin, Texas. Shipping dates range from 1-7 business days, depending on distance, and shipping style chosen. Customers will receive tracking number via email as soon as their order has shipped.
Generally, turn-around for the print to be ready is:
Paper- 1-3 business days
Canvas - 3-5 business days
Metal - 5-7 business days
Framed – 5-7 business days
Original artwork will ship within 5-7 days, via UPS ground, or via a freight company for crated works. In that case, we will establish a delivery time when someone can be available to receive the work.
Rush orders on prints will add a fee of 25% of your total. For originals, customers will only pay additional shipping costs.
I live in Austin. Can I save on shipping and pick up the print/original locally?
Absolutely! Prints can be picked up directly from the printer, Skyline Prints, in South Austin. Originals can be picked up from Caroline at her studio in Hyde Park. When you select Texas for your shipping address, you will be given the option to click Pick Up Locally for your shipping option at check-out.
4120 Commercial Center Drive #100
Austin, Texas 78744
What is your Policy on Returns/Exchanges/Refunds?
We do not accept returns. All sales are FINAL.
Did your print arrive damaged? Please keep all packaging and contact Skyline Printing for further instructions to replace your prints:
(512) 497-2822 or firstname.lastname@example.org
Did your original arrive damaged? Please keep all packaging and contact Caroline by email or at 512-925-6508.
How do you package my order?
Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box. Larger pieces will require having a wooden crate built for them.
What type of glass do you use for framing?
Prints are framed with a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light. Originals may be framed behind glass - contact Caroline if you are concerned about shipping a framed original.
Will a paper print look similar to a canvas print?
Color will remain consistent over all media types. Canvas will have a woven texture and glossier finish.
I don't see the dimensions I'm looking for offered as a print.
Contact me and let me know what size you are looking for. Print dimensions reflect the dimensions of the original work, but usually I can offer any size within those dimensions, up to 54" on the shortest side, and 100" on the longest. In some cases, I am unable to get a full-size scan of the original, and sizes are limited to the size of the image file.
Some pieces can be purchased as separate panels, making the overall dimensions larger than 54x100". Contact me if you are interested in a multi-panel piece that isn't offered as a diptych or triptych.
Do you make commissioned pieces?
I'm happy to talk to you about what you are seeking. Commissioned original artwork will be priced the same as comparably sized work, +20%.
How can I keep up with your new work?
Sign up for my newsletter to receive updates on new series, shows, and performances.
Don't see your answer?
Contact me, using the contact page or by phone, at 512-925-6508.
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